Terms of Service

Last Updated: September 8, 2026

Welcome to EBAKE Wholesale.

These Terms of Service govern your use of the EBAKE Wholesale website and the purchase of products through our website.

By accessing, browsing, or placing an order through our Website, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with these terms, please do not use our Website or place an order.

1. Definitions

In these Terms of Service:

"Company", "EBAKE Wholesale", "We", "Us", or "Our" refers to EBAKE Wholesale, Kannur, Kerala, India.

"Website" refers to the EBAKE Wholesale website and all associated pages, content, and services.

"Customer", "You", or "Your" refers to any individual, business, organization, or other entity accessing the Website or purchasing products from EBAKE Wholesale.

"Products" refers to the products offered for sale through our Website.

2. Use of the Website

You agree to use our Website only for lawful purposes and in accordance with these Terms of Service.

You must not:

• Use the Website for any unlawful or fraudulent purpose.

• Attempt to gain unauthorized access to the Website or its systems.

• Interfere with the security, functionality, or operation of the Website.

• Copy, reproduce, modify, distribute, or exploit Website content without our written permission.

• Use information obtained from the Website for purposes that are unlawful or unauthorized.

• Submit false, misleading, or fraudulent information when placing an order or creating an account.

We reserve the right to restrict or terminate access to the Website where we reasonably believe that these Terms have been violated.

3. Wholesale Orders

EBAKE Wholesale primarily supplies products to customers purchasing in wholesale or bulk quantities.

By placing a wholesale order, you acknowledge that:

• You are responsible for selecting the correct products, variants, sizes, colours, and quantities.

• You have reviewed the product descriptions and specifications before placing the order.

• You understand that colours, finishes, dimensions, and appearance may vary slightly due to manufacturing processes, photography, lighting, and screen settings.

• Wholesale orders are subject to product availability.

• We reserve the right to limit or decline an order where required due to stock availability, pricing errors, suspected fraud, or other operational reasons.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, and other information displayed on the Website are accurate.

However, minor variations may occur between product images and the actual products due to:

• Screen and display settings

• Photography and lighting

• Manufacturing variations

• Batch-to-batch variations

• Changes in packaging or product design

Such minor variations do not constitute a defect unless the product is materially different from the product ordered.

Customers are encouraged to contact us before placing an order if they require clarification regarding a product.

5. Pricing

All prices displayed on the Website are subject to change without prior notice.

We reserve the right to correct pricing errors, product information errors, or other inaccuracies on the Website.

If an order has been placed at an incorrect price due to an obvious technical or system error, we may contact you regarding the correction or cancel the affected order and provide an applicable refund.

Applicable taxes, shipping charges, or other charges will be displayed or communicated as applicable.

6. Order Acceptance

Placing an order on the Website does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, or cancel an order for reasons including:

• Product availability

• Incorrect pricing or product information

• Payment issues

• Shipping or serviceability limitations

• Suspected fraudulent or unauthorized transactions

• Operational or technical issues

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund procedures.

7. Payments

Payment must be completed through the payment methods made available on our Website or as otherwise agreed by EBAKE Wholesale.

You agree to provide accurate and complete information required for payment and order processing.

We are not responsible for delays, failures, or errors caused by third-party payment service providers.

8. Order Cancellation

Orders may be cancelled only before they are processed, packed, or shipped.

Once an order has been processed, packed, or dispatched, cancellation requests may not be accepted.

Any eligible refund resulting from an approved cancellation will be handled according to our Return & Refund Policy.

9. Returns, Refunds, Replacements and Exchanges

Wholesale orders are generally final sale.

We do not accept returns or exchanges for products purchased through the Website.

Claims relating to damaged, defective, wrong, or missing products are handled according to our Return & Refund Policy.

Customers must report such issues within 48 hours of delivery and provide the required unboxing video and supporting evidence.

Please review our Return & Refund Policy before placing an order.

10. Shipping and Delivery

We arrange delivery through third-party courier and logistics providers.

Delivery timelines provided on the Website or communicated by us are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, operational issues, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate shipping address, phone number, PIN code, and other information required for delivery.

Once an order has been handed over to the courier, delivery is subject to the courier company's terms, serviceability, and operating conditions.

11. Inspection of Wholesale Orders

As wholesale orders may contain large quantities of products, customers are advised to inspect the shipment immediately after delivery.

Any shortage, damage, defect, or incorrect product must be reported within 48 hours of delivery along with the required unboxing video.

Claims submitted after the specified period may not be accepted.

For small products such as toppers, customers should carefully separate and count the items before reporting missing quantities, as pieces may sometimes stick together due to packing pressure.

12. Intellectual Property

Unless otherwise stated, all content on the Website, including but not limited to:

• Product photographs

• Product descriptions

• Logos

• Brand names

• Graphics

• Designs

• Text

• Videos

• Website layout

• Marketing materials

is owned by or licensed to EBAKE Wholesale and is protected by applicable intellectual property laws.

You may access and use the Website for legitimate personal or business purchasing purposes.

You may not copy, reproduce, modify, publish, distribute, sell, license, or commercially exploit our Website content without prior written permission.

13. Product Images and Content

Product images displayed on the Website are provided for representation purposes.

While we make reasonable efforts to display products accurately, actual colours and appearance may vary depending on lighting, photography, screen settings, and manufacturing batches.

You may not reproduce or use our product photographs, graphics, descriptions, or other content for your own website, marketplace listings, social media, advertisements, or other commercial purposes without our prior written permission.

14. Third-Party Services

Our Website may use third-party services such as payment gateways, courier companies, shipping platforms, analytics services, communication services, and other technology providers.

These third-party services may have their own terms and privacy policies.

EBAKE Wholesale is not responsible for the independent policies, systems, availability, or actions of third-party service providers.

15. Links to Third-Party Websites

Our Website may contain links to third-party websites or services.

These links are provided for convenience only. We do not control or guarantee the accuracy, availability, security, or content of third-party websites.

Your use of third-party websites is subject to their respective terms and policies.

16. Website Availability

We make reasonable efforts to keep our Website available and functioning properly.

However, we do not guarantee that the Website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or restrict access to the Website for maintenance, updates, security reasons, technical issues, or other operational requirements.

17. Disclaimer

To the maximum extent permitted by applicable law, EBAKE Wholesale provides the Website and its content on an "as available" basis.

We do not guarantee that:

• The Website will always be available or uninterrupted.

• All information on the Website will always be completely accurate or up to date.

• The Website will be free from errors, viruses, or other harmful components.

• Products will always be available for purchase.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, EBAKE Wholesale shall not be responsible for indirect, incidental, special, consequential, or other losses arising from the use of the Website or the purchase or use of our products, except where such liability cannot legally be excluded.

Our liability relating to a particular order or product will, to the extent permitted by law, be limited to the amount paid by the customer for the relevant product or order.

This limitation does not apply to liability that cannot legally be limited or excluded.

19. Force Majeure

We will not be responsible for any delay or failure to perform our obligations caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters

• Floods

• Severe weather

• Fire

• Epidemics or pandemics

• Government restrictions

• Strikes or labour disruptions

• Courier or transportation disruptions

• War or civil unrest

• Internet or telecommunications failures

• Power outages

• Other events beyond our reasonable control

Where such circumstances occur, we will make reasonable efforts to resume normal operations as soon as possible.

20. Privacy

Your use of our Website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our Website, you acknowledge that you have read and understood our Privacy Policy.

21. Changes to These Terms

We reserve the right to modify, update, or replace these Terms of Service at any time.

Changes will be posted on the Website with an updated "Last Updated" date.

Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

22. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes arising in connection with these Terms or your use of the Website shall be subject to the applicable courts and legal authorities in India.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in full force and effect.

24. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

EBAKE Wholesale
Kannur, Kerala, India

Email: support@ebakeonline.com