Shipping policy

Shipping Policy

Last Updated: November 13, 2026

Thank you for shopping with EBAKE Wholesale.

As we primarily handle wholesale and bulk orders, our shipping terms differ from our retail website. Please read the following shipping policy carefully before placing your order.

1. Free Shipping

Free standard shipping is available on wholesale orders with a minimum order value of ₹10,000/-.

Free shipping is applicable only to deliveries within India.
Free shipping is subject to courier serviceability at the delivery location.
Free shipping orders will be dispatched through our regular/standard courier service.
Free shipping is not applicable to international orders.
EBAKE Wholesale reserves the right to modify or withdraw the free shipping offer at any time.

2. Shipping Method

All wholesale and bulk orders are shipped through standard/normal courier services.

Express shipping is not available for wholesale or bulk orders.

Due to the size, weight, and quantity of wholesale shipments, orders cannot be sent through our express shipping service.

Orders may be transported through surface, air, or a combination of transportation methods depending on the courier partner's routing, destination, package size, weight, and serviceability.

3. Order Processing and Dispatch

Wholesale orders are generally processed, packed, and dispatched within 2–3 working days after the order is confirmed and payment is received.

Please note:

Working days are Monday to Saturday.
Sundays and public holidays are not considered working days.
Dispatch timelines may be longer during periods of exceptionally high order volume, festivals, or other unforeseen circumstances.
Dispatch time refers to the time required for processing and handing over the shipment to the courier. It does not include transit time.

4. Delivery Timeline

For domestic wholesale orders within India, please allow approximately 7–15 days after dispatch for delivery.

The actual delivery time may vary depending on:

Delivery location
Courier serviceability
Package size and weight
Courier routing
Weather conditions
Festivals and holidays
Courier network congestion
Natural calamities
Operational or transportation issues
Other circumstances beyond our control

Remote locations and certain regions may require additional transit time.

The estimated delivery period is only an estimate and cannot be guaranteed.

5. Courier Serviceability

All orders are subject to courier serviceability for the delivery PIN code.

If our regular courier partners are unable to service a particular location, we may contact the customer to discuss an alternative shipping option, where available.

Additional shipping charges may apply if an alternative shipping arrangement is requested or required.

6. Shipping Charges

Shipping charges, where applicable, will be calculated based on factors such as the order value, package size, weight, destination, and courier serviceability.

Orders meeting the ₹10,000/- minimum order value are eligible for free standard shipping within India, subject to the terms of this policy.

7. Delivery Delays

While we make every effort to dispatch orders within the stated processing time, delivery after dispatch is handled by third-party courier partners.

EBAKE Wholesale cannot be held responsible for delays caused by:

Courier network issues
Weather conditions
Heavy rainfall or floods
Natural calamities
Vehicle or transportation issues
Festivals and public holidays
Courier operational delays
Incorrect or incomplete address information
Remote-area delivery restrictions
Other circumstances beyond our reasonable control

During festive periods and periods of high courier volume, delivery may take longer than the estimated timeline.

8. Tracking

Once your order has been dispatched and the courier has been booked, tracking details will be shared with you.

Tracking information may take some time to become active after the shipment is booked or picked up by the courier.

If tracking information is not updated immediately, please allow some time for the courier system to update.

If the tracking information remains unavailable or shows no movement for a prolonged period, please contact us and we will check with the courier partner.

Some courier shipments may not be trackable through our website, in which case we may provide the courier's tracking information separately.

9. Order Cancellations

Wholesale orders can be cancelled only before the order has been processed or dispatched.

Once an order has been processed, packed, or shipped, cancellation requests may not be accepted.

For cancellation requests, please contact us as soon as possible at:

Email: support@ebakeonline.com
WhatsApp: 7736597438

Customer support is available from 9:30 AM to 5:30 PM, Monday to Saturday, excluding public holidays.

10. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information, including:

Name
Business/company name, where applicable
Complete delivery address
PIN code
Phone number
Any other information required for successful delivery

EBAKE Wholesale will not be responsible for delays, failed deliveries, return-to-origin shipments, or additional charges resulting from incorrect or incomplete information provided by the customer.

Any additional shipping or re-shipping charges arising from such issues may be payable by the customer.

11. Delivery and Inspection of Wholesale Orders

Wholesale shipments may contain products packed in multiple boxes or packages.

Customers are advised to inspect the shipment carefully immediately upon delivery.

If you receive a shipment with missing items, damaged products, defective products, or incorrect products, please contact us within 48 hours of delivery.

An unboxing video is mandatory for processing claims related to damaged, defective, wrong, or missing products.

Please refer to our Return & Refund Policy for complete details regarding damaged, missing, defective, or incorrect products.

12. No Express Shipping for Wholesale Orders

Please note that EBAKE Wholesale does not offer express shipping for wholesale or bulk orders.

If you require products by a specific date, please consider the processing time of 2–3 working days and the estimated transit time of 7–15 days after dispatch before placing your order.

We cannot guarantee delivery by a specific date.

13. Policy Updates

EBAKE Wholesale reserves the right to modify or update this Shipping Policy at any time.

Any changes will be posted on this page and will apply to orders placed after the updated policy is published.

14. Contact Us

For shipping-related queries, please contact us:

EBAKE Wholesale
Kannur, Kerala, India