Privacy policy

Privacy Policy

Last Updated: September 8, 2026

This Privacy Policy describes how EBAKE Wholesale collects, uses, stores, and protects your personal information when you visit or use our website and services.

We use your personal information to process orders, provide customer support, improve our website and services, and communicate with you regarding your orders and our products.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

The words with their initial letter capitalized have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Company, We, Us, or Our refers to EBAKE Wholesale, Kannur, Kerala, India.

Website refers to the EBAKE Wholesale website and its associated pages and services.

Account means an account created by you to access certain features of our Website, where applicable.

Cookies are small files placed on your computer, mobile device, or other device by a website. Cookies help websites remember information about your visit and improve your browsing experience.

Country refers to India.

Device means any device that can access the Website, such as a computer, mobile phone, tablet, or other internet-enabled device.

Personal Data means information that relates to an identified or identifiable individual.

Service refers to the Website and the services provided through it.

Service Provider means any third-party company, individual, or organization that processes information on behalf of EBAKE Wholesale to provide, maintain, support, or improve our Website and services.

Usage Data refers to information collected automatically when you use or browse our Website.

You means the individual accessing or using our Website or the company, business, or other legal entity on whose behalf the individual is accessing or using the Website.

2. Information We Collect

Personal Information

When you use our Website, place an order, create an account, contact us, or otherwise interact with us, we may collect information such as:

  • First and last name

  • Business or company name, where applicable

  • Email address

  • Phone number

  • Billing and shipping address

  • City, State, PIN/Postal Code, and Country

  • GST or other business-related information, where provided

  • Order and transaction details

  • Information you provide when contacting our customer support team

  • Any other information you voluntarily provide to us

We only collect information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our business.

Usage Data

Usage Data is collected automatically when you use our Website.

This may include information such as your IP address, browser type and version, pages visited, date and time of your visit, time spent on pages, device information, operating system, unique device identifiers, and other diagnostic information.

We may use this information to understand how visitors use our Website, identify technical issues, improve website performance, and maintain website security.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember certain preferences, understand website usage, and maintain the functionality and security of our Website.

Cookies may be used for purposes such as:

Essential Cookies

These cookies are necessary for the basic operation of the Website. They may help with functions such as shopping cart management, checkout, account access, security, and other essential website features.

Functionality Cookies

These cookies allow the Website to remember certain choices and preferences, helping provide a more convenient browsing experience.

Analytics and Performance Cookies

We may use analytics technologies to understand how visitors use our Website, including which pages are visited and how users interact with the Website. This information helps us improve our website and services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the Website.

4. How We Use Your Personal Data

EBAKE Wholesale may use your Personal Data for the following purposes:

To process and fulfil orders

We use your information to process wholesale orders, arrange shipping and delivery, provide order updates, issue invoices, and provide customer support.

To manage your account

Where applicable, we use your information to create and manage your account and provide access to account-related features.

To communicate with you

We may contact you by email, telephone, WhatsApp, SMS, or other appropriate communication methods regarding your orders, enquiries, account, payments, delivery, or other service-related matters.

To provide customer support

We may use your information to respond to enquiries, complaints, requests, and other communications.

To improve our Website and services

We may use information to understand customer preferences, analyse website usage, improve our products and services, and improve the overall customer experience.

For marketing and promotional communications

Where permitted by applicable law, we may contact you about new products, offers, promotions, and other information that may be relevant to your business or previous purchases.

You may request to stop receiving promotional communications at any time.

To maintain security

We may use information to detect, prevent, and investigate fraudulent activity, misuse, unauthorized access, security incidents, or other harmful activities.

To comply with legal obligations

We may use and retain information when necessary to comply with applicable laws, regulations, legal proceedings, government requests, accounting requirements, or other legal obligations.

5. Sharing of Personal Data

We do not sell or rent your personal information to third parties.

We may share your information only where reasonably necessary for operating our business and providing our services, including in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us with services such as:

  • Website hosting and maintenance

  • Payment processing

  • Order processing

  • Shipping and courier services

  • Customer support

  • Website analytics

  • Marketing and communication services

  • Fraud prevention and security

These service providers may access information only to the extent necessary to perform services on our behalf.

Business Transactions

If EBAKE Wholesale is involved in a merger, acquisition, restructuring, sale of assets, or other business transaction, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information when required to do so by applicable law, court order, government authority, or other valid legal process.

We may also disclose information when reasonably necessary to protect our rights, property, customers, employees, or the security of our Website.

With Your Consent

We may share your information for other purposes where you have provided your consent.

6. Payment Information

Payments made through our Website may be processed by third-party payment service providers.

EBAKE Wholesale generally does not directly store complete payment card details such as full credit or debit card numbers. Payment information may be processed and handled by the relevant payment service provider according to its own privacy and security policies.

7. Shipping and Delivery Information

To fulfil your orders, we may share necessary information such as your name, phone number, shipping address, PIN code, and order details with courier companies, logistics partners, and shipping service providers.

This information is shared only to the extent necessary to deliver your order and provide related shipping services.

8. Retention of Your Personal Data

We retain your Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for longer periods where required for:

  • Legal or regulatory requirements

  • Accounting and tax purposes

  • Resolving disputes

  • Preventing fraud

  • Enforcing our agreements and policies

  • Maintaining business and transaction records

When information is no longer required, we may delete or securely dispose of it in accordance with our applicable procedures and legal obligations.

9. Transfer of Your Personal Data

Your information may be processed and stored by EBAKE Wholesale and our service providers in locations where our business operations or service providers are located.

Some third-party service providers, including technology, payment, analytics, or other service providers, may process information outside your state or country.

Where required, we will take reasonable steps to ensure that your Personal Data is handled securely and in accordance with applicable laws and this Privacy Policy.

10. Security of Your Personal Data

The security of your Personal Data is important to us.

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee its absolute security.

11. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your Personal Data, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain personal information, subject to legal requirements

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

To exercise any applicable rights or make a privacy-related request, please contact us using the details provided below.

12. Children's Privacy

Our Website is intended for businesses and general users and is not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided Personal Data to us without appropriate consent, please contact us so that we can take appropriate action.

13. Links to Other Websites

Our Website may contain links to third-party websites or services, including payment providers, courier services, social media platforms, or other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any changes will be posted on this page along with the updated "Last Updated" date.

You are encouraged to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your Personal Data, please contact us:

EBAKE Wholesale
Kannur, Kerala, India

Email: support@ebakeonline.com