Return & Refund Policy

Thank you for choosing EBAKE Wholesale. As we deal with wholesale and bulk orders, please read the following Return & Refund Policy carefully before placing your order.

1. No Returns

All wholesale orders placed through our website are considered final sale. We do not accept returns for products once the order has been placed or delivered.

We request customers to carefully review the product description, specifications, quantity, dimensions, material, and other product details before placing an order.

Wholesale orders are processed and packed based on the quantities selected by the customer. Therefore, returns due to a change of mind, incorrect quantity ordered, or incorrect product selection will not be accepted.

2. Product Information

Customers are advised to carefully check the product images, descriptions, specifications, dimensions, and other information provided on the website before placing an order.

For products available in different sizes, colours, designs, or variants, please ensure that the correct option and quantity are selected before completing the order.

If you require any clarification regarding a product before placing a wholesale order, please contact our customer support team.

3. Wrong, Defective or Missing Products

We will assist you if you receive:

• A product different from the one ordered.
  
• Missing pieces or quantities
  
• Products with manufacturing defects

Important: This policy does not cover products damaged during transportation. Please refer to Section 4 for our transit damage policy.

If you experience any of the above issues, you must notify us within 48 hours of delivery and provide an unboxing video along with clear photographs/videos showing the issue.

The unboxing video is mandatory for processing any claim relating to wrong, defective, or missing products. Without an unboxing video (from beginning till end, without any pause), we will not be able to process a refund, replacement, or other claim.

Please send the unboxing video and relevant details to our WhatsApp number: 7736597438.

We will review the claim and may request additional information or evidence before approving a resolution.

Please allow us up to 48 hours to review your request.

4. Transit Damage - No Damage Guarantee

PLEASE NOTE: EBAKE WHOLESALE DOES NOT PROVIDE ANY TRANSIT DAMAGE GUARANTEE.

We take care to pack all orders securely before dispatch. However, we cannot guarantee that products will reach you without damage during transportation, as shipments are handled by third-party courier services.

No claims for products damaged during transit will be entertained. No refunds, replacements, store credits or compensation will be provided for transit damage, regardless of the extent of the damage.

Customers are requested to understand and accept this condition before placing an order.

Please place your order only if you are comfortable with this policy. By placing an order, you acknowledge and agree that EBAKE Wholesale will not be responsible for damage occurring during transportation.

5. Resolution for Approved Claims

For approved claims relating to wrong, defective or missing products (excluding transit damage), we may offer one of the following resolutions at our discretion:

• Store credit/coupon code equivalent to the approved amount, or
• Send missing items along with the customer's next order.

For wholesale orders, items may be sent with the next order rather than as a separate shipment.

The resolution will depend on the nature and extent of the issue.

6. No Exchanges

We do not accept exchanges for wholesale orders.

7. Non-Refundable Products

The following products are non-refundable:

• Sale or discounted products
• Customized or personalized products
• Products ordered incorrectly by the customer
• Products where the customer has changed their mind
• Products damaged after delivery due to improper handling, storage, or use
• Products damaged during transportation.

8. Order Cancellation

Orders may be cancelled only before they are processed or shipped.

Once an order has been processed, packed, or dispatched, cancellation requests will not be accepted.

If an eligible cancellation is approved, the applicable refund will be processed as per our refund procedure.

9. Refund Policy

Refunds are applicable only where specifically approved by EBAKE Wholesale under this policy.

Where a refund is approved, it will generally be provided as store credit/coupon code equivalent to the approved refund amount, unless otherwise agreed by EBAKE Wholesale.

No refund or other claim will be accepted after 48 hours from the time of delivery.

10. Important Notice for Wholesale Orders

Customers are requested to inspect the shipment carefully immediately after delivery and report any issues within 48 hours.

Claims submitted after 48 hours from delivery will not be considered.

The unboxing video must clearly show the package from the time it is unopened until the products are fully unpacked. This helps us verify the condition and quantity of the products received.

Please note that this inspection and claim process does not apply to transit damage, as such claims are not accepted by EBAKE Wholesale.

11. Policy Updates

EBAKE Wholesale reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to orders placed after the policy has been updated.

12. Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with a claim, please contact our customer support team.

WhatsApp: 7736597438